Copayments & Deductibles

How does Lorenzi Health LLC collect copayments/deductible Payments?

Copayment and Deductible rates are determined by your insurance plan. If you have any questions on this please reach out to your insurance provider to get more details on your medical insurance coverage.

Lorenzi Health LLC. collects payments in two ways: 

    1. I V Y – Ivy Pay ( is instant pay for therapists and is a secure payment process system specific to the Mental Health industry. If you choose to use Ivy Pay you will receive a text asking you to input information in order to process a payment.
    2. Behavioral Health EHR/EMR | TherapyNotes™ Therapynotes ( is the EHR utilized by the practice. If you have created a patient portal you will be able to process payments in the system.

The billing department will reach out to you to establish a payment method. Please reach out to if you have any questions. You can also call us at 413-282-8636 with any questions.